At my bet, we believe entertainment should always be enjoyable and never a burden. This page is your complete resource for playing responsibly – from self-control tools to support if you ever need help.
The My Bet Pledge: We are fully committed to responsible gaming. Every tool, resource, and support service we provide is free for all members. Your well-being matters far more to us than any business gain.
All these tools are free, easy to use, and activate instantly on your account
Set a cap on how much you can deposit into your my bet account per day, week, or month. Once the limit is in place, our system will automatically block any deposits that exceed your chosen amount. You can lower this limit immediately or raise it after a 7-day reflection period.
Set a maximum loss amount you're comfortable with over a given period. Once that loss limit is reached, you won't be able to continue betting until the limit resets. This is the most effective way to ensure gambling stays within the financial boundaries you can afford.
Set how long you want to play in a single session. my bet will display a warning when your time is almost up and automatically log you out once the session limit is reached. This feature helps you stay aware of how much time you've spent on the platform.
Need a short break? Activate cooling-off mode for 24 hours, 48 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any bets on my bet. It gives you the time and space to breathe and reassess your playing habits.
If you feel you need a longer break – 3 months, 6 months, 1 year, or permanently – you can activate self-exclusion. Your account will be fully blocked and we will not send you any marketing communications during this period.
View a full statement of your betting activity, including total deposits made via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, as well as your total winnings and losses by month. Full transparency over your playing patterns is key to effective responsible gaming.
The process is straightforward and only takes a few minutes. Follow the steps below:
Go to login page and enter your username and password as usual.
Click the profile icon in the top right corner, then select "Account Settings" from the dropdown menu.
Within the settings section, there is a dedicated "Responsible Gaming" tab where all self-control tools are listed.
Choose a deposit limit, loss limit, session time limit, or cooling-off period. Enter a value that suits your needs and budget.
Your limit will take effect immediately. A confirmation email will be sent to you with the details of your newly set limit for your records.
Interactive demo – see how the deposit limit tool works before applying it to your real account.
Malaysian financial experts recommend keeping your betting deposit limit to no more than 5% of monthly income you. Playing within a budget you can afford is the foundation of responsible gaming.
Gambling becomes a problem when it starts interfering with your daily life. Recognise these early warning signs and take action before things go further.
Finding yourself borrowing money, dipping into your allowance, or using savings to deposit into my bet or any other platform is a serious warning sign.
Feeling compelled to keep playing after a loss in order to win back what you've lost is a dangerous cycle that's hard to break.
You lie to family or friends about how much time and money you've spent on slots, Live Casino, or Sports Betting.
Feeling uncomfortable, irritable, or anxious when you can't play is a sign of dependency that needs to be addressed right away.
Work, family, studies, or other responsibilities are neglected due to excessive time spent betting on online platforms.
Needing to increase bet amounts over time to achieve the same level of excitement – a concerning sign of gambling tolerance.
Answer the following questions honestly. This is not a formal test, but it can help you evaluate your playing patterns.
Have you ever felt the urge to stop playing but couldn't, no matter how hard you tried?
Have you ever used money meant for bills or daily expenses for gambling?
Has anyone close to you ever expressed concern about your gambling habits?
Do you often find yourself thinking about betting while going about your daily activities?
At my bet, responsible gaming isn't something we do just to tick a box. It's central to how we operate and how we view our business. We know that when players enjoy themselves safely and within healthy limits, they stay with us longer – and that's better for everyone in the long run.
Malaysia has a rich entertainment culture – from watching the Liga Super Malaysia with friends at the kopitiam, to the whole nation buzzing over the Thomas Cup badminton tournament, to unwinding with slots and live casino after work. my bet is here to serve that entertainment need, and we want all of it to happen in a healthy, controlled environment.
There's a hard truth we need to face together: problem gambling is a real condition that can devastate a person's finances, family relationships, and mental health. It doesn't discriminate – it can happen to anyone, regardless of background, education level, or income. Early detection and prompt action are what separate a problem resolved from a problem that spirals into a crisis.
We always remind all my bet members of the core principles that should guide every gaming session:
First, treat the money you deposit as an entertainment expense, not an investment. When you deposit RM100 into your my bet account via Touch 'n Go eWallet or DuitNow, treat it the same way you would a movie ticket or a nice dinner out – entertainment money you're happy to spend for a good time. Never bet with money you can't afford to lose.
Second, set your limits before you start playing, not after. Good decisions are made with a clear head before a session begins. Once you're in the middle of a game, it's much harder to think rationally about when to stop. Use the limit tools provided by my bet to lock in your limits before logging into any game.
Third, don't gamble to escape your problems. Work stress, family issues, or financial worries can all be triggers for problem gambling when someone turns to betting as an "escape". my bet is for entertainment, not therapy. If you're feeling overwhelmed, reach out to someone you trust or seek professional help.
Behind the scenes, the my bet team works continuously to identify patterns that may indicate a member has a gambling problem. Our system automatically detects sudden changes in betting behaviour – such as sharp increases in deposits, unusually long playing sessions, or persistent losing streaks.
When these signs are detected, the trained my bet team will reach out to the member in question in a sensitive, non-judgmental way to offer assistance and information on available support resources. This isn't about restricting members from playing – it's because we genuinely care about their wellbeing.
Access it directly from your my bet account settings – free, simple, and effective
Control how much you can deposit into your my bet account within each period. Limit increases take 7 days to come into effect; decreases take effect immediately.
The system automatically blocks betting once your losses reach the limit you have set. You will not be able to continue until the limit resets or is adjusted in accordance with the set procedure.
Set a maximum duration for each playing session. A reminder will appear 15 minutes before the limit is reached, and the system will automatically log you out when time is up.
A short break ranging from 24 hours to 30 days. Your account is fully frozen – no logins, no betting. Ideal when you feel you need a quick pause.
Stop for 3 months, 6 months, 1 year, or permanently. Once activated, there is no way to shorten this period. Designed with your long-term safety in mind.
View a full record of all your betting activity, deposits, and withdrawals. This transparency helps you understand your playing patterns objectively and make better-informed decisions.
Answers to the questions most frequently asked by my bet members
Join a community of players who game responsibly at my bet. Set your limits, enjoy your favourite slots, Live Casino, and Sports Betting with peace of mind – because your well-being is always our priority.